Contact information

Membership services and support

If you are having difficulty with your membership or have a question regarding researching a collection, please email support@ancestry.com.au.

Alternatively, you can free phone:

Australia               1800 251 838       (Monday-Friday 9:00am – 4:00pm EST)

New Zealand        0800 442 100       (Monday-Friday 11:00am – 6:00pm NZ Time)

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Membership cancellations

If you wish to cancel your membership please email cancel@ancestry.com.au and provide the following information:

1. Name and surname

2. Username, membership type (i.e. UK Heritage)

3. Email address used when subscribing

4. Phone number including country code and country of residence

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Record preservation and content partnerships

Brad Argent

Content Partnership Manager

+61 2 8 667 3081

bargent@ancestry.com.au